Due to the growing popularity of online shopping, retailers are under pressure to invest in technological
innovations to improve the physical shopping experience. This can be done by developing extra
services such as making the shopping experience more fun, more efficient, more unique. Based on user
interviews, observations and co-creation workshops, several concepts were selected such as: guiding
clients in store through their personal shopping list, providing personalized advice such as recipes or
allergy information and optimizing the check-out waiting time. High accuracy localization solutions can
solve these challenges by tracking the customer’s positions and therefore improve customer experience
and simultaneously add value for the retailer. Last but not least, as a validation, a prototype was build
and tested by shoppers in a real store environment.